FAQ's

HOW DO YOU SOURCE YOUR PRODUCT?
We spend our time carefully seeking and developing products that fit a few simple criteria, they need to be durable, quality made with a simplistic, sustainable and ethical approach. Products that stand the test of time, that will age well, using the best materials and are not destined to end up in a land fill. We believe in supporting the time, love and energy put into a product by it’s creator, people who share our beliefs, people striving for more responsible consumerism who care about the world we live in. All the product we carry supports people that share our vision.

HOW DO I PLACE AN ORDER? 
Placing an order with HarmonySource couldn't be simpler. Once you have seen an item on the site that you like, simply hit the add to cart button. You will be redirected to the shopping basket, if you would like to order more items, simply select the continue shopping button. If you are ready to checkout, hit the checkout button, where you will be guided though our simple checkout process. If you are having any problems placing an order then please e-mail us at customerservice@harmonysource.net.

HOW DO I KNOW THE ORDER HAS BEEN RECEIVED?
Once the order is placed, you will receive a confirmation e-mail to the address supplied. If for any reason this does not arrive please please e-mail us at  customerservice@harmonysource.net.

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
Orders will usually leave HarmonySource within 48 hours, (Nov/Dec or during sales it can be longer) the overall shipping time is usually within 3-5 business days depending on the service selected. Please visit our shipping page for full information. 

HOW MUCH DOES SHIPPING COST?
Shipping costs will vary based on the items you order, and start as low as £4.90. Please visit our shipping page for full information. 

DO YOU SHIP INTERNATIONALLY?
No, we are currently only to the US.

HOW DO I RETURN OR EXCHANGE AN ITEM?
We make it very simple for you to return or exchange an item, please visit our returns & exchanges page for full information.

DO YOU SHARE MY INFORMATION WHEN I SIGN UP?
Don't worry, we would never share any of your information with anyone.

DO YOU HAVE A RETAIL LOCATION?
At this time, no, but watch this space!